Buy Just Looking Thanks! by Alf Dunbar from Waterstones today! Click and Collect from your local Waterstones or get FREE UK delivery on orders over £ Find Just Looking Thanks! by Dunbar, Alf at Biblio. Uncommonly good collectible and rare books from uncommonly good booksellers. Just Looking Thanks DVD / Book. “Just looking Thanks!” “The straight-forward gui de to creating brilliant customer service”. When the You Are The Difference.

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Book – “Just Looking Thanks!”

Amazon Inspire Digital Educational Resources. People came away from his sessions very positive and ready to try out the practical methods that he gave them. Amazon Second Chance Pass it on, trade it in, give it a second life. Showing of 1 reviews. You Are Looing Difference works because not only does it help people to think differently about the customer, it also helps them to think differently about iust and the service they give.

Get fast, free shipping with Amazon Prime. If you are a seller for this product, would you like to suggest updates through seller support? The main thing you can change is the customer service you offer.

jusst November 22, February 21, Myagi. The customer wins because they receive a level of service second-to-none. This book is one of the best book I’ve read about communication in the luxury shops.

If you are new to Myagi you can register with only an email address! He is highly sort after thanks to his entertaining, energetic and passionate style. View shipping rates and policies Average Customer Review: The sales team wins because they are given a simple and effective way to help them interact with the customer, making their role within the store more rewarding and effective.


Shopbop Designer Fashion Brands. The Straightforward guide to creating Brilliant Customer Service has been developed by Alf from over 10 years in retail and 17 years as a top performance coach. This is the result of twenty years relentless evolution in E commerce — refining the online experience and raising the expectations of shoppers the […].

His training programme has been translated into 26 languages and is used by thousands of retailers across the globe.

Just Looking Thanks! Audiobook Now Available through Myagi

I can safely say that this is the most compelling programme I have come across in twenty years in retail. Amazon Rapids Fun stories for kids on the go. By making simple changes to his personal approach to business, and the service he was offering to customers in his store he turned the business around. His unique and enthusiastic communication skills inspires and motivate people which in turn enhance their individual performance. Alf has astutely addressed the need for training at scale by making his steps easily accessible lookig repeatable for sales associates.

The sales team wins as they are given a simple, effective and rewarding way to interact with customers. In his previous career as a franchisee, Alf transformed the fortunes of the store he operated.

Alf gave staff the skills and confidence to be able to deliver great customer service, by responding to the needs of individual customers rather than the traditional “one style fits” all approach. How to Motivate Staff to Engage with Training.


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Electronic version – File DVD – “Just Looking Thanks!”

Clients say to me that they really need a customer service culture that makes the customer feel valued. Notify me of new posts by email. Follow Alf on Twitter. His simple techniques are convincing, easy to follow and highly motivational. Amazon Renewed Refurbished products with a warranty. The interactive DVD shows Alf presenting the principles and techniques from the main YATD session apf with the individual and group exercises that helps managers and coaches tailor the session to the needs of their business.

Great hints about breaking the barriers in communication in the shop. Explore the Home Gift Guide. You Lookihg The Difference.

The business wins as the level of service and customer conversion is increased resulting in happier customers and greater sales. I have witnessed the affect that Alf has on staff of all ages, the level of motivation they leave with after his training is outstanding and his simple techniques lead directly to improved sales. The Marks and Spencer Outlet team found the Living our Customer First simple to understand and in using it felt more confident in selling to customers.

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